Refund policy

FAST AND EASY RETURNS
When you shop at shapeit.dk, you have a 30-day right of withdrawal, during which you can notify us that you wish to cancel your purchase and return the item to us. The right of withdrawal runs from the day you receive the item. If the deadline expires on a public holiday, Saturday, constitutional day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day.

After receiving the items, you may only handle them in a way that allows you to determine their nature, characteristics, and how they function.

To exercise your right of withdrawal, you must notify us of this through an unambiguous statement no later than 29 days after receiving the item.

When returning an item, you should ensure that it is securely packaged. You are responsible for the package/items until we receive them. Therefore, keep the receipt from the courier as well as any tracking number. You must bear the costs of returning the item if you choose to withdraw.

DO YOU NEED A RETURN LABEL?
If you would like a return label from us, please contact us at info@shapeit.dk and provide your order number and which items you wish to return. We will then send you an email with the return label that you can use to return your items. If you use our return label, 50 DKK will be deducted from the amount we refund. Our return label includes insured parcel postage, and therefore you are insured if your return package gets lost during shipping. That is why we always recommend our customers use this option, as you are responsible for the package/items until we receive them.

BEFORE YOU SEND BACK:
We expect you to send the items back as soon as possible after you have notified us of your withdrawal, and you must return them no later than 14 days after you have withdrawn.
WE expect the item to be in the same condition as when we dispatched it. (Tags and packaging, etc.)
From the time we receive your return package, the processing time is up to 3 business days.
Note! We do not accept packages sent by cash on delivery or similar.
We do not accept packages from DAO, as these are delivered overnight when our office is closed.
We do not accept packages sent without delivery. All return packages must be sent to our address.
You must include a copy of the order confirmation or a note with the order number.
When we receive the item, we will check it, and you will be refunded the amount you paid us for the purchase. The amount will always be transferred to the same payment method that you used for the purchase. If, for example, you paid by card, the purchase amount will be refunded to the payment card you used for the purchase. If you used our return label, 50 DKK will be deducted from the amount we refund.

NOTE:
You may lose your purchase amount, either wholly or partially. This happens if the value of the item is diminished because

You have actually used the item.
It has been damaged while you were responsible for it.
If we assess that the item smells of smoke or detergent/perfume
Hair or marks on the product.
You can contact us via email at info@shapeit.dk or by phone on weekdays between 10 AM and 3 PM.
If you do not wish to use our return label, you must send your return package to the address below:

Shapeit ApS
Vølundsvej 19C
3400 Hillerød