Easy returns and exchanges

- Free exchanges
- 30-day right of withdrawal
- Returns in store for online orders: Hillerød (Vølundsvej 19C)

How to return

Fill out the return form. In the return form, you can choose whether you want to exchange the item for a gift card or get a refund.

If you wish to return, you must use our return label, which deducts 50 DKK from the refund amount. Our return label is with insured package shipping, so you are insured if your return package goes missing during shipping.

Pack your items securely and attach the return label to the package. The package can be dropped off at locations that accept packages to be sent with Postnord.

Before you send it back

  • For hygienic reasons, we cannot exchange or accept underwear returns. It is also not possible to return or exchange food items.
  • We expect the item to be in the same condition as when we shipped it
  • You may lose your purchase amount, either wholly or partially, if: You have actually used the item, there are signs or labels on the product, the item smells of smoke or detergent/perfume

    How to use your store credits

    Here is a video showing how to use your store credits:

    Your store credits can be used to get discounts on future purchases. Once you have received your store credits, you can apply them at checkout. Enter the code in the discount code field, and the amount will automatically be deducted from the total amount.